Easy Pets ships Australia-wide. Most orders are dispatched within 1–2 business days and arrive within 3–7 business days, depending on your location. You'll receive tracking details by email once your order is on its way.

Shipping is calculated by postcode area, item category and weight. Light items (under 10 kg) ship from $17.95. Bulky items (10 kg and over, or oversized) are marked with a Bulky Item badge and ship from $17.95. Free shipping over $120 on Light items up to 10 kg in selected areas, and over $199 on Bulky items up to 40 kg in selected states. Rates vary by postcode, use the estimator in the cart for your exact price. Full rate tables are on our Shipping policy page.

Most orders are dispatched within 1–2 business days and delivered within 3–7 business days, Australia-wide. Delivery times can vary slightly for regional and remote areas. We'll email tracking so you can follow your parcel to your door.

We offer 15 day returns for manufacturing defects and order errors. If your item arrives faulty, damaged, or not what you ordered, contact us within 15 days of delivery and we will arrange a replacement or refund, with return postage covered when the fault or error is ours. Change of mind returns are not offered. Nothing in this policy limits your rights under Australian Consumer Law.

Yes. Easy Pets is an Australian family owned and operated online pet store, trading since 2023. Orders are dispatched from within Australia, and our local support team is here to help if anything isn't quite right.

Yes. All products sold on Easy Pets are sourced through Australian distribution. We stock trusted brands including KONG, West Paw, Vetafarm and Oxbow.

Many of our products are restocked. On any sold-out product page, click "Notify me when available" and enter your email, we'll let you know as soon as it's back in stock so you don't miss out.

You can pay securely with major cards (Visa, Mastercard, American Express), plus PayPal and Shop Pay. Every payment is encrypted and processed through Shopify's secure checkout.

Email our team at easypets175@gmail.com and we'll get back to you as soon as we can. We're a real Australian team, happy to help with product questions, your order, or anything else.

Once your order is dispatched, we'll email you tracking details so you can follow it all the way to your door. Most orders arrive within 3–7 business days of dispatch.

Orders are dispatched from our Australian warehouse within 1-2 business days. Delivery typically takes 3-7 business days Australia-wide.

No, we currently ship within Australia only.

Yes, all prices shown on Easy Pets include GST.

Check the size, weight and chew-strength guide on each product page and choose a toy to match your dog. Browse our dog toys collection or our blog for more guidance on picking the right fit.

Yes. Easy Pets stocks 8,000+ products across dogs, cats, birds, small pets, fish, reptiles, horses and farm animals. Use the Shop by Pet menu to find everything for your pet.

KONG Classic is the original red rubber toy, well suited to average chewers and everyday play. KONG Extreme is made from a tougher black rubber built for power chewers who need extra durability. Read our KONG range guide for help choosing the right one for your dog.

The right food depends on your pet's age, size and any health needs, so it's worth checking the label and feeding guide before you buy. Read our guides to choosing dog food in Australia and cat food basics for more guidance.

Yes. We stock food for birds, small pets, horses and farm animals from trusted brands including Vetafarm, Whistler, Oxbow and Barastoc. Read our guide to feeding birds for more on choosing the right diet.

For heavy chewers, look for tougher toys such as KONG Extreme or West Paw Zogoflex, both built to handle stronger jaws than standard toys. Read our guide to choosing dog toys by chewer type to find the right match for your dog.

Yes, we stock the Ibiyaya range of pet strollers, ramps and carriers, designed for senior pets, small breeds and everyday travel. Read our Ibiyaya buying guide to find which one suits your pet.

Our stock is synced with our supplier each morning, so availability can change day to day. The stock level shown on each product page is always the most current information we have.

Yes. Email us at easypets175@gmail.com or use the chat on our site and we're happy to help. You can also browse our buying guides on the blog for tips on choosing the right product for your pet.

No. Easy Pets is an online only pet store. There is no shopfront to visit; orders are placed on the website, dispatched from within Australia and delivered Australia wide.

Yes. Subscribe & Save takes 10% off every subscription order on eligible products, delivered on the schedule you choose. See the Subscribe & Save page for details.

Easy Pets is an Australian family owned and operated business that started in October 2023. Every order is handled personally by our family team. Read more on our About page.

Free shipping over $120 on Light items up to 10 kg in selected areas, and over $199 on Bulky items up to 40 kg in selected states. Rates vary by postcode, use the estimator in the cart for your exact price. Above the weight limits, the standard rate for your postcode area applies even when the order value is over the threshold. Full tables are on the shipping policy.

Yes, we deliver Australia wide. WA and NT orders are charged by postcode area and weight at checkout, the same as everywhere else; most postcode areas have a free-shipping threshold, and a few remote areas do not. Enter your postcode in the cart estimator for the exact rate and threshold for your address. Regional and remote deliveries can take longer than the usual 3 to 7 business days.