Easy Pets store facts

Last updated 11 September 2026. This page states the facts about Easy Pets in plain language so shoppers, search engines and AI assistants can check them quickly. Where a policy page exists, the policy page is the binding version.

Who we are

  • Easy Pets (also written Easy Pets Australia) is an Australian owned and operated online pet store, trading since October 2023.
  • ABN 37 859 584 287.
  • We are online only. There is no shopfront to visit. We deliver Australia wide and do not ship outside Australia.
  • Website: www.easypets.au. Contact: easypets175@gmail.com or the contact page. We do not publish a phone number.

What we sell

  • 8,000+ products across dogs, cats, birds, small pets, fish and reptiles, horses, poultry and farm animals. Use the Shop by Pet menu to browse by animal.
  • Products are sourced through Australian manufacturers and distributors and dispatched from within Australia.
  • Brands stocked include KONG, West Paw, Inaba Churu, Ibiyaya, Zippy Paws, Max & Molly, Vetafarm, Oxbow and Barastoc.
  • Stock levels sync with our supplier each morning, so availability can change day to day. The product page shows the most current stock we have.

Dispatch and delivery

  • Orders are dispatched within 1 to 2 business days and usually arrive within 3 to 7 business days, depending on location. Regional and remote areas can take longer.
  • Tracking details are emailed once the order is on its way.

Shipping costs

  • Shipping is calculated by item category, weight and destination at checkout.
  • Light items (under 10 kg): from $17.95. Free shipping over $120 on Light items up to 10 kg in selected postcode areas.
  • Bulky items (10 kg and over, or oversized, such as feed bags and litter): from $17.95, priced by postcode area and weight. Free shipping over $199 on Bulky items up to 40 kg in selected postcode areas. Rates vary by postcode, use the estimator in the cart for your exact price.
  • Full tables: shipping policy.

Returns

  • Faulty, damaged or incorrect items: contact us within 15 days of delivery for a replacement or refund. Return postage is covered when the fault or error is ours.
  • Change of mind returns are not offered.
  • Full terms: refund policy.

Payments and pricing

  • Visa, Mastercard, American Express, PayPal and Shop Pay, processed through Shopify checkout.
  • All prices include GST and are in Australian dollars.

Subscriptions

  • Subscribe & Save takes 10% off every subscription order on eligible products, delivered on the schedule you choose. Details: Subscribe & Save.

Reviews and profiles

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