Refund policy

We offer 15 day returns for manufacturing defects and order errors.

Faulty, damaged or incorrect items

If your item arrives with a manufacturing defect, arrives damaged, or is not what you ordered, contact us within 15 days of delivery and we will arrange a replacement or a refund. Where the item is faulty or the error is ours, we also cover the cost of return postage.

Change of mind

We do not offer change of mind returns. Please check sizes, variants and quantities before ordering. If you are unsure whether a product suits your pet, contact us before you buy and we will help.

How to make a claim

Email easypets175@gmail.com with your order number, a short description of the problem and photos where relevant. We will assess your claim quickly and advise the next steps. Please do not post items back before contacting us, as returns sent without prior approval may not be identifiable or refundable.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply regardless of the 15 day period above.

Refund processing

Approved refunds are issued to your original payment method. Please allow a few business days for your bank or card provider to process the refund.